If you change your mind, if a product does not satisfy you, or if your renovations are full of surprises (as is often the case!), we will be happy to take back the items within 90 days of delivery. You simply need to present proof of purchase and comply with the conditions outlined below.
The customer and installer are responsible for having the product in hand and checking all specifications and installation manuals before starting work. These documents should be used as a guide, and as a precaution, take your measurements directly from the product before carrying out any work. Please note that we disclaim any liability for damages resulting from incorrect installation or improper measurements.
Before proceeding with the installation, please carefully check the materials, as errors can occur at the factory or during delivery. No claims or warranty requests will be accepted after installation.
Conditions for Returning Goods
- All products must be returned in new condition and must not have been installed or used.
- The product must be in its original packaging, without perforations, tears, or writings.
- A 30% fee will be retained for products specially ordered for you.
Non-returnable Items
- Custom-made products
- Toilets and toilet seats
- Shower doors
- Gift cards
Deposits on special orders are non-refundable.
Defective Products
Damaged goods must be reported with photos within 48 hours of delivery*.
If the product is damaged, a request can be made via our Return Request form.
*Variations in tone, veining, and calibration are normal phenomena.
Our liability is limited to the reimbursement of the value of the material if it proves to be defective. It is the responsibility of the customer and the installer to check the material before installation.
At all times, Plomberie Mascouche reserves the right, at its sole discretion, to refuse a return or exchange.
This return policy may be modified without notice. These policies are currently in effect. If other policies are communicated through other platforms, those policies will take precedence.