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Returns and exchanges

Policy

Have you changed your mind? We will take back, free of charge, at our Mascouche branch all products held in inventory within 90 days of delivery with proof of purchase.

Merchandise must not have been installed or used, and must be returned in its original condition and packaging, with no perforations, tears or writing.

We cannot take back custom-made products, toilets, toilet seats and shower doors.

A charge of 30% is retained for products ordered specially for you.

We cannot refund or cancel orders for custom-made products.

Please check the material before installation, as errors may occur at the factory or during delivery. No claims will be accepted after installation.

Our liability is limited to reimbursement of the value of the material if it is found to be defective. Damaged goods must be reported with photos within 48 hours to service.client@plomberielpm.ca . Variations in tone, veining and calibration are normal phenomena.

Plomberie Mascouche reserves the right to refuse any return or exchange that does not comply with the above conditions. The terms and conditions of this Policy are subject to change without notice.

How to do

To make a return request in accordance with our policy, complete this form.