Guarantee

If, within thirty (30) days of the shipment date of your order, a product is found to be defective, please contact your retailer immediately. Please DO NOT return the product without first contacting us to obtain a Return Merchandise Authorization (RGA) number and return instructions. Items must be returned in packaging comparable to the manufacturer's original packaging. Replacement items can only be sent to or picked up at the original "ship to" address. Only one pickup attempt will be made.

After thirty-one (31) days from the shipment date of your order, if a product proves defective, please contact your retailer immediately. The warranty begins 30 days after the invoice date. Please DO NOT return the product without first contacting us to obtain an RGA (Return Merchandise Authorization) number and return instructions. It is the customer's responsibility to get the product to and from Amba Products. Shipping costs will be the customer's responsibility. Please ensure the product is properly packaged; Amba Products will not be responsible for any damage that occurs during shipping. Once the product is received, it will be properly inspected and tested.

If we determine that the product is indeed defective under the warranty, it will be repaired and tested at our facility, at our discretion. You will be notified when your product is ready for pickup or collection. If you choose to return the defective item rather than replace it, we will apply a 15% restocking fee and your initial shipping and handling fees will not be refunded. All transactions must be made under the original purchase order. This can only be done during the product's warranty period. We will notify you of our decision when we respond to your request.

Product Warranty

The seller offers a warranty for products that have been installed in accordance with the installation instructions provided with the product. The warranty duration varies depending on the product. Proof of purchase must be provided with the claim. The warranty begins 30 days after the invoice date. The warranty covers defects in workmanship and materials. This warranty is valid only for products purchased and used in the United States, Canada, and Mexico.

Duration of the Guarantee per collection:

JEEVES – 10 years old*
SIRIO – 3 years
QUADRO – 3 years
MODELLO i – 3 years
VEGA – 3 years
ANTUS – 3 years
TRADITIONAL – 3 years*
CAPE – 3 years. Collection

*If the electrical element of the Jeeves or Traditional heated towel rail is defective, it will be replaced within the first two years for any reason. Thereafter, the elements can be replaced at a cost available upon request. Electrical surges affect all electrical appliances and we cannot be held responsible beyond this period.

Have you changed your mind? We take back free of charge to our Mascouche branch all products held in inventory within 90 days of delivery with proof of purchase.

The merchandise must not have been installed or used and must be returned in its original condition and packaging, without perforation, tearing or writing.

All sales are final for custom toilets, toilet seats and shower doors.

A 30% fee is retained for products ordered especially for you.

We cannot refund or cancel the order of a custom product.

Check the material before installing it as errors may occur at the factory or during delivery. No complaints will be accepted after installation.

Our liability is limited to reimbursement of the value of the equipment if it is established that it is defective. Damaged goods must be reported with photos within 48 hours to service.client@plomberielpm.ca. Variations in tones, graining and calibrations are normal phenomena.

Plomberie Mascouche reserves the right to refuse any return or exchange that does not comply with the conditions above. The terms and conditions of this Policy are subject to change without notice.