To maintain the beauty of your product, it should be cleaned using a mild soap, rinsed with clear water, and then dried with a soft cloth. Important: Do not use any abrasive, caustic, or acidic cleaners (such as detergents or products containing ammonia). Always rinse and/or clean the faucets immediately after using any cleaner on adjacent surfaces, including mirrors and ceramic tiles. The mist from these cleaning products can damage the finish of your faucets.

Chrome finishes, PVD coatings, black elements, and functional components have a lifetime warranty. Other finishes and plastic components have a one-year warranty. Electrical and/or electronic parts are guaranteed for 5 years. These warranties are valid only if the installation is carried out by a certified master plumber.

THE WARRANTY DOES NOT COVER:

Costs incurred to access the faucet.

Installation and uninstallation charges.

Normal wear and tear of components.

Items not installed according to the manufacturer's instructions and in accordance with current regulations, codes, and laws governing plumbing installation.

Any issues resulting from inadequate maintenance or the use of inappropriate cleaning products. Do not use acidic detergents, abrasive sponges, metal pads, alcohol-based cleaners, disinfectants, or other solvents.

Any damage caused by hard water, limescale deposits, or sediment.

Have you changed your mind? We take back free of charge to our Mascouche branch all products held in inventory within 90 days of delivery with proof of purchase.

The merchandise must not have been installed or used and must be returned in its original condition and packaging, without perforation, tearing or writing.

Paint is final sale.

All sales are final for custom toilets, toilet seats and shower doors.

A 30% fee is retained for products ordered especially for you.

We cannot refund or cancel the order of a custom product.

Check the material before installing it as errors may occur at the factory or during delivery. No complaints will be accepted after installation.

Our liability is limited to reimbursement of the value of the equipment if it is established that it is defective. Damaged goods must be reported with photos within 48 hours to service.client@plomberielpm.ca. Variations in tones, graining and calibrations are normal phenomena.

Plomberie Mascouche reserves the right to refuse any return or exchange that does not comply with the conditions above. The terms and conditions of this Policy are subject to change without notice.