To maintain the beauty of your product, it should be cleaned using a mild soap, rinsed with clear water, and then dried with a soft cloth. Important: Do not use any abrasive, caustic, or acidic cleaners (such as detergents or products containing ammonia). Always rinse and/or clean the faucets immediately after using any cleaner on adjacent surfaces, including mirrors and ceramic tiles. The mist from these cleaning products can damage the finish of your faucets.

LIFETIME LIMITED WARRANTY
Riobel PRO™ products carry a Limited LIFETIME warranty on their cartridge and rough-ins. All working parts and finishes are guaranteed for a period of five (5) years from the initial purchase date against all manufacturing defects. All electric and/or electronic parts are covered by a 5-years limited warranty. The warranty offered on our products will be honored only if the installation is performed by a certified master plumber. The warranty does not cover:

All charges to access the faucet.
Installation or removal charges.
Normal wear of the components.
Units that have not been installed according to the manufacturer's instructions and in conformity with the rules, codes and laws currently governing plumbing installation.
All problems resulting from improper care or use of inappropriate cleaning products. Do not use acid detergents, abrasive sponges, metallic pads, alcohol-based detergents, disinfectants or other solvents.
Damages caused by hard water, calcareous deposits or sediments.

In case of any problems, the defective parts must be returned correctly packaged with the original proof of purchase to your original retailer. Only Riobel inc. can authorize the replacement of a defective Riobel PRO™ product by an identical or similar one, should the original become unavailable. This warranty is applicable to the original buyer as long as he owns the property, with proof of purchase and it is not transferable. This warranty does not cover any labor costs and/or any damages caused during the installation, the repair or the replacement, nor accidental or collateral damages nor the freight charges.

Riobel inc. does not guarantee the products for monetary value, nor offer specific warranties for a specific use, nor any explicit, implicit, statutory or tacit warranties other than those described above.



Commercial and International Limitations
In addition to the conditions mentioned above, the warranty period relative to any product installed within the context of a commercial application and/or outside of North America is one (1) year from the original date of purchase by the owner/user, from an authorized retailer. Technical information is subject to change without notice.



Certifications
Riobel products are certified by, and are in compliance with, the following standards: ASME A112.18.1, CSA B125.1, ASSE 1016, NSF 61 and NSF372. These standard are listed with IAPMO. All products displaying the ADA logo comply with applicable Americans with Disabilities Act requirements.

Have you changed your mind? We take back free of charge to our Mascouche branch all products held in inventory within 90 days of delivery with proof of purchase.

The merchandise must not have been installed or used and must be returned in its original condition and packaging, without perforation, tearing or writing.

Paint is final sale.

All sales are final for custom toilets, toilet seats and shower doors.

A 30% fee is retained for products ordered especially for you.

We cannot refund or cancel the order of a custom product.

Check the material before installing it as errors may occur at the factory or during delivery. No complaints will be accepted after installation.

Our liability is limited to reimbursement of the value of the equipment if it is established that it is defective. Damaged goods must be reported with photos within 48 hours to service.client@plomberielpm.ca. Variations in tones, graining and calibrations are normal phenomena.

Plomberie Mascouche reserves the right to refuse any return or exchange that does not comply with the conditions above. The terms and conditions of this Policy are subject to change without notice.