To preserve the beauty of your product, opt for gentle cleaning: a non-abrasive liquid cleaner, warm water, and a soft cloth will work wonders. They will easily remove dirt and soap stains. Then rinse with clean water and dry with a soft cloth for a perfect finish. Simple, quick, and effective for maintaining the luster of your furniture!

Royo offers a 2-year warranty against defects in materials and
workmanship under normal conditions of use, care and maintenance
of the product(s). The warranty applies only when the product is
purchased from an authorized Royo dealer. It is not transferable
and is limited to products sold and installed in Canada.

WARRANTY EXCLUSIONS

• Damage caused by inadequate installation, misuse, lack of care and
maintenance of the product(s).
• Surface damage caused from using abrasive products, such as
detergents.
• Damage caused by hard water, calcareous deposits or sediments.
• Damage or loss occurred by a natural calamity such as fire,
earthquake, flood, thunder, electrical storm.
• Any labor or shipping charges, or damages whatsoever incurred in
whole or in part from installation, removal, re-installation, repair or
replacement of any Royo product or part, as well as any incidental or
consequential damages, expenses, losses, direct or indirect, arising
from any cause whatsoever.

WARRANTY CLAIM PROCESS

To exercise our warranty, a proof of purchase – such as a copy of
invoice - must be made available to our distribution center.

Have you changed your mind? We take back free of charge to our Mascouche branch all products held in inventory within 90 days of delivery with proof of purchase.

The merchandise must not have been installed or used and must be returned in its original condition and packaging, without perforation, tearing or writing.

Paint is final sale.

All sales are final for custom toilets, toilet seats and shower doors.

A 30% fee is retained for products ordered especially for you.

We cannot refund or cancel the order of a custom product.

Check the material before installing it as errors may occur at the factory or during delivery. No complaints will be accepted after installation.

Our liability is limited to reimbursement of the value of the equipment if it is established that it is defective. Damaged goods must be reported with photos within 48 hours to service.client@plomberielpm.ca. Variations in tones, graining and calibrations are normal phenomena.

Plomberie Mascouche reserves the right to refuse any return or exchange that does not comply with the conditions above. The terms and conditions of this Policy are subject to change without notice.